Our products are manufactured in Vietnam and China. All products are designed in-house and produced in partnership with factories that have passed our stringent on-site inspections. Every production method complies with the applicable industry regulations.

Even within the same color family, different substrates and finishing techniques exhibit unique light-reflection properties. Factors such as color temperature (sunlight, incandescent, LED) and your monitor's display settings can further affect how the color appears. As a result, two items labeled with the same swatch may have subtle variations in person. We recommend reviewing physical samples and customer-submitted photos before making your final decision.

All of our product images are either professionally photographed or rendered with high precision to faithfully represent color and texture. However, shooting conditions, monitor settings, and inherent material characteristics may lead to slight differences in brightness or hue. If you require more exact color references or detail shots, please contact our customer service for additional real-life sample photos.

Every product item comes with a downloadable PDF installation manual. On select product pages, we also provide professional demonstration videos. You can view these materials online or download them directly. If you have any questions, our support team is always available for one-on-one technical assistance.

Yes—upon request, we can ship material samples (shipping fees apply). Please click Contact Us and specify the type of sample you need along with your mailing address. We'll arrange shipment as soon as possible.

Free changes or cancellation within 24 hours
From the moment you place your order, you have 24 hours to log into My Orders or contact our customer service team (via [Contact Us] or service@houlte.com) to modify items, update the shipping address, or cancel the order—completely free of charge.

After shipment

Recall request: If your order has already shipped, please contact customer service immediately with your order number and tracking number. We will liaise with the courier to attempt an intercept during transit, but due to logistics timing and external factors, a successful recall cannot be guaranteed.

Refuse delivery: If recall is unsuccessful, you may refuse to sign for the package upon delivery. It will be returned to our warehouse.

Refund & fees
Once the returned package passes inspection, we'll initiate your refund within 3 business days, and funds will be returned via your original payment method (typically arriving in 5–7 business days). Any incurred round-trip shipping fees or third-party payment processing fees will be deducted; the remaining product cost will be refunded in full.

If you have any questions, please reach out via [Contact Us] or email service@houlte.com.

Before shipment (within 24 hours)
You may update the recipient's name, phone number, or email free of charge within 24 hours of order placement by logging into My Orders → Modify Information, or by contacting customer service.

After shipment

Attempt logistics update: Provide your new contact details to our customer service team as soon as possible. We will work with the carrier to update the delivery information, though this cannot be guaranteed due to system and timing limitations.

Refuse & reorder: If the carrier cannot update the details and the package is out for delivery, you may refuse to sign upon arrival. Once the item returns to our warehouse, simply place a new order with the correct information.

If you receive an incorrect item, please take clear photos within 24 hours of delivery and contact our customer service team. We will arrange a free return and send you the correct product as soon as possible.

All standard furniture items can be returned within 30 days of receipt (a 20% restocking fee applies). Custom-made pieces, clearance specials, and consumable accessories are non-refundable. For full details, please see our Refund Policy page. To initiate a return, log into My Orders and submit a return request, or contact our customer service team. Once your return is inspected and approved, we'll issue your refund within 3 business days to your original payment method.

Yes. We provide warranty coverage for all items purchased directly from our official website or authorized channels, effective from the date of delivery. Warranty periods vary by product—please refer to our Product Warranty page for specifics. To file a claim, click Contact Us, attach photos or videos of the issue with a description, and we'll respond within 2 business days with next steps.

We're sorry that happened. If you receive a damaged or defective product, please take clear photos or videos within 24 hours of delivery and either:

Log into My Orders → Request After-Sales, or Click Contact Us to submit your issue and evidence.

We'll review your claim within 1 business day and arrange a free replacement, repair, or refund. For more information, see our After-Sales Policy page.

Unless the return is due to a product defect or our shipping error, you're responsible for return shipping costs. To return an item:

Submit a return request in My Orders to get the return address.

Pack the item securely and ship via your preferred carrier (keep your tracking receipt).

After we receive and inspect the return, we'll deduct a 20% restocking fee and actual shipping cost, then refund the remaining balance to your original payment method.

If you encounter any issues during installation or use, please:

Submit an after-sales service ticket via our website's Contact page, or

Email service@houlte.com with your order number, product model, and a description of the problem.

Our technical team will reach out within 1–2 business days to assist you.

Yes. We provide free standard shipping (UPS/FedEx doorstep delivery) on all product orders placed through our official website—no additional fees. We also offer free threshold delivery, placing your product at your home's ground‐floor entrance or apartment lobby. For full details on shipping methods and timelines, please see our Shipping Policy page.

Once your order ships, we'll email and text you the carrier name and tracking number. You can:

Visit our Order Tracking page, or Log into My Orders on our website, view your order, and click the tracking link to follow delivery in real time.

If you haven't received tracking info or need help, please contact our customer service with your order number.

On each product page, enter your ZIP code to see a live estimate of transit time—from factory to warehouse to your door. This is an optimal projection, not a guaranteed arrival. If unexpected delays occur, we‘ll notify you by email. If the page shows “Delivery not available”, it means we're still expanding service in your area—please check back soon.

Houlte operates strategic warehouses on both the U.S. East Coast and West Coast. Our system routes your order from the facility closest to your shipping address to ensure the fastest and most cost-effective delivery.

Due to the large size, weight, and varied shapes of furniture components, we consolidate items into multiple shipments. This ensures adequate packaging protection, complies with carrier volume/weight limits, and minimizes risk of damage in transit.

Yes. For purchases made on our website or through authorized channels, we offer a 7-day price protection starting from your delivery date. If the official selling price drops during that period, you may request a refund of the difference.

Absolutely! We're here to help. Please click Contact Us, include your order number and the parts you need, and our team will be happy to assist you.

No. We cover all import duties and customs clearance costs. If any exceptional fees arise, we will notify you in advance and assist with the process.

We support a variety of convenient payment options at checkout, including:

Credit & Debit Cards: Visa, MasterCard, American Express, Discover

Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

Feel free to choose the option that works best for you on the payment page.

Payment failures can occur for many reasons, such as:

Insufficient funds or exceeding your card's single-transaction or daily limit

Expired, blocked, or flagged card by your bank

Incorrect billing details (CVV, expiration date, or billing address)

3D Secure authentication required but not completed

Bank system outages or network connectivity issues

What to try next:

Verify that your card number, expiration date, CVV, and billing address exactly match your bank's records.

Ensure your card has available balance and is enabled for online transactions.

Complete any 3D Secure (OTP) prompts if they appear.

Try a different payment method if the issue persists.

Contact your issuing bank to see if they've blocked the transaction.

If you need further assistance, please reach out to our customer service team via live chat or email service@houlte.com, and we'll help you troubleshoot and complete your payment.

You can check out as a guest—no registration or login required. If you choose to create an account or log in, you'll be able to track orders in real time, earn loyalty points, and unlock exclusive offers.

Go to our website's login page and click “Forgot Password.”

Enter the email address you used to register.

We'll send a password-reset link to that inbox—click it and follow the prompts to set a new password.

If you don't see the email, check your spam folder, or contact us via Contact Us and we'll assist you.

Click the “Unsubscribe” or “Manage Preferences” link at the bottom of any marketing email we send, and follow the instructions to opt out immediately.

Or log in to your account and navigate to Settings → Email Preferences to turn off specific email types.

If you run into any issues, feel free to reach out to our customer service team.

This is our “thank you” to you. Earn points for activities like referrals and purchases, and use them for discounts on future purchases. The more points you collect, the more you save.

Anyone can join — simply sign up now for free! All existing account holders are automatically enrolled.

You can earn points every time you shop, and on a variety of activities. To see all the ways you can earn points, check the Earn Points section on the loyalty page.

Once you're logged into your account, go to the “Rewards” section of the loyalty page. If you have enough points, you can exchange them for rewards.

Approved: Ready to use for rewards.
Pending: Your points are awaiting verification. Typical for recent purchases and referrals.
Cancelled: Not added to your account, for example when a purchase is cancelled.